Overview
Kunal Bothra (SEBI Registration No: INH000005263) is committed to providing the highest level of service to all clients and subscribers. We understand that there may be occasions when clients have concerns, complaints, or grievances regarding our research services, recommendations, or any other aspect of our operations.
We take every complaint seriously and are committed to resolving all grievances in a fair, transparent, and timely manner. Our grievance redressal mechanism is designed to be accessible, responsive, and effective, ensuring that every client has a clear and defined path to resolve their concerns.
Our Commitment:
- Acknowledgment of complaint within 7 working days of receipt
- Resolution of complaint within 21 working days of receipt
- If not resolved within 30 calendar days, the client may escalate to SEBI SCORES
- Complete transparency in the resolution process
- No adverse action against any client for filing a complaint in good faith
3-Step Escalation Process
If you have a complaint or grievance, please follow this 3-step escalation process. We encourage you to start at Step 1 and escalate only if your concern is not adequately resolved.
Contact Kunal Bothra
Lodge your complaint directly with us. We will acknowledge within 7 working days and strive to resolve within 21 working days.
contact@kunalbothra.co.in
+91-7400-067-125
+91-7400-067-125
SEBI SCORES
If not resolved within 30 calendar days, escalate to SEBI's SCORES (SEBI Complaint Redressal System) portal.
scores.sebi.gov.inSmart ODR
For online dispute resolution in the securities market, approach the Smart ODR platform for streamlined arbitration and mediation.
smartodr.inComplaint Resolution Flowchart
Follow the visual flowchart below to understand the complete complaint resolution process:
File Your Complaint
Submit via email, phone, or WhatsApp with full details and supporting documents
Acknowledgment Received
We confirm receipt and assign a reference number to your complaint
Investigation & Review
Your complaint is thoroughly investigated by our team
Resolution Decision
Is the complaint resolved to your satisfaction?
Complaint Resolved
Fair resolution provided — case closed with confirmation
Escalate to SEBI SCORES / Smart ODR
Approach SEBI SCORES or Smart ODR for independent resolution
Escalation Matrix
The following table provides the contact details of the key personnel responsible for handling investor grievances at each level of escalation:
| Level | Designation | Name | Address | Phone | Working Hours | |
|---|---|---|---|---|---|---|
| L1 | Customer Care | Kunal Bothra | Mumbai, Maharashtra, India | +91-7400-067-125 | contact@kunalbothra.co.in | Mon–Fri, 9:00 AM – 6:00 PM IST |
| L2 | Compliance Officer | Kunal Bothra | Mumbai, Maharashtra, India | +91-7400-067-125 | contact@kunalbothra.co.in | Mon–Fri, 9:00 AM – 6:00 PM IST |
| L3 | Principal Officer | Kunal Bothra | Mumbai, Maharashtra, India | +91-7400-067-125 | contact@kunalbothra.co.in | Mon–Fri, 9:00 AM – 6:00 PM IST |
Note: As Kunal Bothra is an individual SEBI Registered Research Analyst (not a corporate entity), the roles of Customer Care, Compliance Officer, and Principal Officer are all held by Kunal Bothra. For any grievance, you may directly contact Kunal Bothra at the details provided above. If the matter is not resolved satisfactorily, you are advised to escalate to SEBI SCORES or Smart ODR.
SEBI SCORES (SEBI Complaint Redressal System)
How to File a Complaint on SCORES
Register on SCORES
Visit scores.sebi.gov.in and create an account with your personal details
Lodge Complaint
Fill in details including intermediary name, SEBI reg. number INH000005263
Track Status
Receive a unique complaint registration number to track your complaint
Follow Up
SEBI forwards your complaint — check status and response online
Key Points about SCORES
- SCORES is a free service provided by SEBI for investor protection
- You must first attempt to resolve the complaint with the Research Analyst before approaching SCORES
- Complaints on SCORES are typically resolved within 30 calendar days
- You can lodge complaints against any SEBI-registered intermediary through SCORES
- The SCORES portal also provides information on the complaint redressal process and investor rights
SCORES Portal: https://scores.sebi.gov.in
Smart ODR (Online Dispute Resolution)
How Smart ODR Works
File a Claim
Register on smartodr.in and file your claim with dispute details
Choose Method
Select arbitration, mediation, or conciliation based on dispute nature
Online Proceedings
All proceedings conducted online — documents, hearings, communication
Resolution
Binding outcome delivered through chosen mechanism as per law
Benefits of Smart ODR
- Convenience: Entire process is online — no need to travel or attend physical hearings
- Speed: Faster resolution compared to traditional legal proceedings
- Cost-Effective: Lower costs compared to court litigation
- Transparency: Online tracking of case status and proceedings
- Expert Arbitrators: Disputes are handled by qualified and experienced arbitrators/mediators
Smart ODR Portal: https://smartodr.in
How to File a Complaint
To ensure that your complaint is processed efficiently, please include the following information when filing a complaint:
Your Full Name & Contact Details
Provide your registered full name and contact information so we can identify your account
SEBI Registration Number
Include the Research Analyst's SEBI Registration Number: INH000005263
Subscription Details
Service subscribed, date of subscription, and subscription ID
Nature of Complaint
Clearly describe the issue or grievance you have experienced
Supporting Documents
Screenshots, emails, payment receipts, research reports, or any other relevant evidence
Relief Sought
Clearly state the resolution or outcome you are seeking
Important: Please note that filing a false or frivolous complaint is a serious matter. Ensure that your complaint is genuine and based on factual circumstances. We reserve the right to take appropriate action against any person who files false or malicious complaints.
Complaint Channels
contact@kunalbothra.co.in
Ack: 7 working daysPhone
+91-7400-067-125
Immediate Ack+91-7400-067-125
Ack: 1 working daySEBI SCORES
scores.sebi.gov.in
SEBI GuidelinesSmart ODR
smartodr.in
ODR Framework